Privacy Policy

At Shanti Retreat, we value the trust you place in us when you share your personal information. This Privacy Policy explains how we collect, use, and protect your data when you interact with our website, book a stay with us, or use our services.

Information We Collect

We collect information that helps us provide and improve our services to you:

  • Booking Information: When you make a reservation, we collect details such as your name, email address, phone number, postal address, and payment information.
  • Stay Preferences: Information about your accommodation preferences, special requests, dietary requirements, and accessibility needs.
  • Website Usage: We gather data about how you interact with our website, including IP address, browser type, pages visited, and time spent on our site.
  • Communication: Correspondence through email, phone, or direct messages on social media platforms.
  • Guest Feedback: Reviews and feedback you provide about your experience with us.
How We Use Your Information

We use your personal information to:

  • Process and confirm your reservations
  • Provide personalized service during your stay
  • Communicate with you about your booking and stay
  • Process payments and manage billing
  • Improve our services and guest experience
  • Send you information about special offers or events (only with your consent)
  • Comply with legal obligations
Information Sharing

We treat your personal information with care and respect. We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with:

  • Service Providers: Third parties who help us operate our business (payment processors, booking platforms, IT service providers)
  • Local Experience Partners: When you book local tours or experiences through us, we share necessary information with our trusted local partners
  • Legal Requirements: When required by law, court order, or governmental regulation

Any third parties we share data with are obligated to maintain the confidentiality and security of your information.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. These tools help us understand how visitors use our site, remember your preferences, and improve functionality. You can manage cookie preferences through your browser settings.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee the security of information transmitted to our website.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access to the personal information we hold about you
  • Correction of inaccurate or incomplete information
  • Deletion of your personal information
  • Restriction of processing of your data
  • Data portability
  • Objection to processing for direct marketing

To exercise these rights, please contact us using the details provided below.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

International Data Transfers

As we operate in Thailand and serve international guests, your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new effective date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Shanti Retreat
434 Mu 8, Pua, Nan, Thailand 55120
Email: contact@shanti-retreat.com
Phone: +66 093-140-4869